General Terms and Conditions

By Novae

1. Introduction

Welcome to By Novae.
These Terms and Conditions govern your use of our website and the purchase of our products.
By accessing or using our website, you agree to comply with and be bound by these terms.
If you do not agree, please refrain from using our services.

2. Company Information

By Novae is an online store offering premium lifestyle and design products.
Our contact details are as follows:

Website: www.bynovae.nl
Email: hello@bynovae.nl
Address: Kastanjelaan 1-405, 5616LH Eindhoven, The Netherlands

3. Ordering Process

3.1. Orders can be placed directly through our website. Upon placing an order, you will receive an email confirmation.
3.2. All orders are subject to availability. If a product is out of stock, we will notify you as soon as possible.
3.3. We reserve the right to refuse or cancel any order for any reason, including suspected fraudulent activity.

4. Pricing & Payment

4.1. All prices are listed in euros (€) and include VAT where applicable.
4.2. Accepted payment methods include Credit/Debit Cards, PayPal, and other options available at checkout.
4.3. Full payment must be received before order processing and shipment.
4.4. We reserve the right to adjust prices at any time without prior notice.

5. Shipping & Delivery

5.1. We offer worldwide shipping. Delivery times vary depending on destination.
5.2. Shipping costs will be displayed at checkout.
5.3. By Novae is not responsible for delays caused by customs or unforeseen circumstances.
5.4. If a package is lost in transit, please contact us at hello@bynovae.nl to resolve the issue.

6. Returns & Refunds

6.1. Returns are accepted within 14 days of delivery for unworn and undamaged products in their original packaging.
6.2. Refunds will be processed within 7 business days after receiving the returned item.
6.3. Custom or personalized products are non-refundable.
6.4. Customers are responsible for return shipping costs unless the item received was faulty or incorrect.

7. Warranty & Repairs

7.1. Our products are covered by a 6-month warranty against manufacturing defects.
7.2. The warranty does not cover normal wear and tear, accidental damage, or misuse.
7.3. If you experience an issue, please contact us for repair or replacement options.

8. Intellectual Property

8.1. All content on our website, including text, images, and designs, is the intellectual property of By Novae.
8.2. Unauthorized use, distribution, or reproduction of any content is strictly prohibited.

9. Limitation of Liability

9.1. By Novae is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
9.2. We do not guarantee that our website will be error-free or continuously available.

10. Privacy Policy

10.1. We collect and store customer information in accordance with our Privacy Policy.
10.2. Your data will not be shared with third parties except as required to fulfill your order.

11. Governing Law

11.1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of The Netherlands.

12. Amendments

12.1. By Novae reserves the right to update these Terms and Conditions at any time.
12.2. Customers will be notified of significant changes via email or website updates.

13. Contact Information

For any inquiries regarding these Terms and Conditions, please contact us at:

📧 hello@bynovae.nl
🏠 Kastanjelaan 1-405, 5616LH Eindhoven, The Netherlands

Last Updated: 28-02-2025